In this section we try to answer all the frequently asked questions. If you do not find the answer here, then feel free to contact us at info@scuttle.co.za or by giving us feedback by clicking the orange box on the right of the screen.

Product photographs

Please note that the product pictures used on this website are for display purposes only and do not represent the actual product. The actual product may be different in colour, brand and size.

Which areas do we serve?

Our automatic checkout process only covers the Western Cape with deliveries up to 75km outside of Cape Town. We will increase this radius to cover the rest of the country soon.

In the meantime, please contact us directly if you fall without this area and we’ll try to assist you as best possible.

Date selection

Use your trip dates in the Date Filter. These are days and not nights as is the case with booking hotels. The dates you select will indicate the days you will need the item(s) for. For example, if your trip is for a weekend, then you need to select the Saturday and Sunday. Your order will then be delivered (if courier option is selected) on the Friday and collected on a Monday. If you chose to pickup from us, then you may do so on the Friday and return the gear on the Monday.

Deposit

The deposit is a refundable deposit. It is similar to a rental car deposit and based on the value of the products you rent from us. You will be refunded your deposit automatically once the gear has been checked upon its return. It should not take longer than 3 working days. We will notify you should that not be the case.

Receiving and Returning Your Gear

You have two options to receive and return your gear. You can either have the gear delivered at a minimal extra charge or you can collect it from us at no extra charge. These options are presented during the checkout process.

The option you select to receive your gear wil automatically be applied for returning the gear. If, for instance, you would like to have the gear couriered to you to receive it but drop it off thereafter, please add that in the delivery notes. We will reimburse any unnecessary costs applied during checkout.

The cost is determined by how far you live from the Cape Town and determined by your postal code. For now, we only deliver within a radius of 75 kilometers from Cape Town. If you use this option, please indicate the preferred delivery time on the order checkout page under “Order Notes”.

Courier Cost:

0 – 5km from Cape Town – R50

5 – 75km from Cape Town – R100

Collection Address:

Tamboerskloof, Cape Town.

We will be in contact with more details should you select the collect option.

Billing and Shipping Address

The billing and shipping addresses can be different. Select the shipping address that is the most convenient for you, taking into consideration we only deliver within 75 kilometers from Cape Town.

Payment

You have two options i.e. PayFast which is a credit card as well as an instant EFT (electronic funds transfer) payment gateway or with a Direct Bank Transfer (cash). Should you wish to do an instant cash payment (instant EFT), your gear will only be reserved for 24 hours or until you have made payment and we have received confirmation from your bank. You may send the confirmation to orders@scuttle.co.za. With Credit Card payments the gear will be reserved immediately.

Damaged gear

It is important to report and record any damage to gear as soon as possible. Should you receive damaged gear before your trip, we will endeavour to replace it should it not be suitable for your trip. If the gear got damaged on your trip, please do not attempt to repair it yourself. Some gear requires technical expertise for repairs. Rather inform us at info@scuttle.co.za.

Dirty gear

We require that gear be returned in the same state as in which they were received. Please do not clean gear with anything other than water and a mild detergent. For example, items like down sleeping bags should not be washed by hand. Should the items be returned dirty, we may use the deposit to clean it.

Cancellation of order or part thereof

Once you have placed an order, you may cancel the order or part thereof until 48 hours before your trip with no penalty. After this time you will only be refunded the deposit.

Do we offer discount on longer term rentals?

We offer a 10% discount for rentals of 4 – 7 days and a 20% discount on rentals of 8 – 14 days. This is automatically included in your price.