We’ve answered the most common questions below.

Which dates should I enter? Does it work the same way as booking accommodation?

Use your trip dates in the date selection fields. These are days and not nights as is the case with booking hotels. The dates you select will indicate the days you will need the item(s) for. For example, if your trip is for a weekend, then you need to select the Saturday and Sunday. Your order will then be delivered (if courier option is selected) on the Friday and collected on a Monday. If you chose to pickup from us, then you may do so on the Friday and return the gear on the Monday.

What are my options to receive and return gear?

You have two options to receive and return your gear.

  • Courier delivery to your door
  • Collect from us (prior arrangement at: Stor-age, 121 Roeland St, Gardens, Cape Town, 8001)

The option you select to receive your gear will automatically be applied for returning the gear. If, for instance, you would like to have the gear couriered to you to receive it but drop it off thereafter, please add that in the delivery notes.

All the gear on our site is available within a radius of 75 kilometers from Cape Town. We ship hiking gear nationally as well as the EVOC bike bags.

Courier Cost:

  • 0 – 5km from Cape Town – R80
  • 5 – 75km from Cape Town – R150
  • Main Centres in rest of the country – R200

Collection Address:

Stor-age, 121 Roeland St, Gardens, Cape Town.

We will be in contact with more details should you select the collect option.

What if I need my gear earlier than a day before my trip starts or am unable to return the gear a day after my trip?

No problem! Don’t stress, we will do our best to accommodate you. After you’ve made your booking, send us a mail at info@scuttle.co.za and we will gladly assist.

How do I know whether items are available?

After adding your dates, the items you see are the ones we have in stock. Use the “+” button to add as many items as you need. Our system always has up to date stock levels and will notify you if we’ve run out of stock for a particular item.

What if I require large quantities? How much stock do you carry?

We stock multiples of each item, and for some items we have large quantities available. After adding your dates, the items you see are the ones we have in stock. Use the “+” button to add as many items as you need. The chances are that we will have enough stock available for you most of the time. If we don’t, you will see a message notifying you that we don’t. In that case please contact us directly at info@scuttle.co.za and we will do our best to assist you.

Where is Scuttle gear available?

All of our Hiking products are shipped nationally. As we are still building our network of collection points across South African for the bulkier items, some of the gear may not be shippable and available within a radius of 75km of Cape Town only. These items include canvas tents, gazebo’s, coolers and similar large heavy products.

Most of the other products we can easily ship to your door anywhere in SA. If there’s something outside of the Hiking category that you need get in touch and we will try to assist as best possible!

What is the lead time for nationwide shipping?

When an item or category is flagged as “Nationwide Delivery” we will provide a courier service to all main city centres in South Africa. Our standard delivery time is 2 – 3 business days, which will be the cost displayed during checkout.

We will arrange the exact delivery and collection dates with you in person after the order is placed. We request that the delivery address for the products is also the collection address. Please also keep the original packaging  to be used for the return shipping.

If you live outside a city center, need items delivered sooner, or have any other question please contact us at info@scuttle.co.za and we will try our best to assist you.

How do you ensure sleeping bags are clean?

Each sleeping bag is rented out with a clean liner. You will find that most of the time the liner will feel brand new. All our products, especially sleeping bags, are inspected after each rental and washed as required. Rest assured that the sleeping bag you rent from us will be fresh and clean as if it was your own.

Do we offer discount on longer term rentals?

We offer a 10% discount for rentals of 4 – 7 days and a 20% discount on rentals of 8 – 14 days. This is automatically included in your price.

Items with '(buy)' in the description.

Next to some of the item titles you’ll find (buy) which means that you will receive a brand new product. The ‘daily rate’ reflects the purchase price and you’re able to add multiples of the same product to your basket as you would when renting an item.

If you are interested in purchasing any of the other products on our site that are not identified as described above, you are welcome to contact us to make an arrangement.

Refundable Deposit

The deposit is a refundable deposit. It is similar to a rental car deposit and based on the value of the products you rent from us. You will be refunded your deposit automatically once the gear has been checked upon its return. It should not take longer than 5 working days. We will notify you should that not be the case.

Billing and Shipping Address

The billing and shipping addresses can be different. Select the shipping address that is the most convenient for you.

Payment

You have two options i.e. PayFast which is a credit card as well as an instant EFT (electronic funds transfer) payment gateway or with a Direct Bank Transfer (cash). Should you wish to do an instant cash payment (instant EFT), your gear will only be reserved for 24 hours or until you have made payment and we have received confirmation from your bank. You may send the confirmation to orders@scuttle.co.za. With Credit Card payments the gear will be reserved immediately.

Damaged gear

It is important to report and record any damage to gear as soon as possible. Should you receive damaged gear before your trip, we will endeavour to replace it should it not be suitable for your trip. If the gear got damaged on your trip, please do not attempt to repair it yourself. Some gear requires technical expertise for repairs. Rather inform us at info@scuttle.co.za.

Dirty gear

We require that gear be returned in the same state as in which they were received. Please do not clean gear with anything other than water and a mild detergent. For example, items like down sleeping bags should not be washed by hand. Should the items be returned dirty, we may use the deposit to clean it.

Cancellation of order or part thereof

Once you have placed an order, you may cancel the order or part thereof up until 2 days before your trip with no penalty. After this time you will be refunded 50% of the gear rental fee and your deposit.